They can create a targeted conversation flow with routing rules for passing on qualified leads. Featuresĭrift has a drag-and-drop Bot Builder that allows users to easily set up a chatbot within minutes. Premium – The Premium plan includes all of the features of the Pro plan, plus single sign-on, Drift Intel, chat to call for 10 hours per seat, personalized playbooks, team routing, firmographic routing and integration with Marketo, Pardot, and Eloqua.Įnterprise – The Enterprise plan includes all of the features of the other plans, plus multiple workspaces, workspace routing and extended reporting integration. Pro – The Pro plan has all of the features of the Standard plan, plus chat-only permissions, custom branding, landing pages, CRM routing, automated booking, integration to additional applications (e.g., HubSpot, Salesforce, Zendesk, LinkedIn Sales Navigator), revenue reporting and conversational analytics. Standard – The Standard plan includes all of the features of the free plan, plus unlimited contacts, saved replies, live view, data enrichment, proactive messaging, round robin routing, the ability to add a calendar in a chat, and integration with help desk and knowledge base solutions. Specific pricing for each plan can be found in our Pricing section below. Integration with marketing automation software and other third-party systemsĭrift offers a free plan that supports up to 100 contacts and includes a single chat seat, basic chat features, a welcome email message, email signatures, basic reporting and integration with calendar, Slack, Vidyard and Google Analytics.Self-service contact for customers with less critical issues.Improved engagement with prospects/customers.The chatbot can also engage with visitors even when users are offline. Once a lead is qualified, the chatbot then automatically passes it on to the sales team for follow up. Instead of a web form, a chatbot is deployed on the website and asks the visitor about their interests and other qualifying questions. The Drift live chat platform allows companies to create a better buying experience for their website visitors by engaging them right away. This review focuses on its live chat solution. Drift offers a live chat software, a email marketing solution and a video communication tool.
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